Help center
How can we help?
Answers to 29 common questions about cards, profiles, orders and your account.
Profiles & vCards
How do I customize my public profile?
- Log in and open your Profile Editor.
- Upload a profile photo and banner, and choose a theme.
- Add custom links, embed videos, or booking widgets like Calendly or TidyCal.
- Save. Your public page updates instantly at the same link.
Where can I view my analytics?
How do I create a vCard?
- Open the vCard Generator.
- Fill in your contact details, social links and branding.
- Click Generate. You’ll get a shareable link and a downloadable QR code.
Why isn’t my vCard image updating?
- Make sure the file is a JPG or PNG under 5 MB.
- Clear your browser cache. Images can be cached for up to 24 hours.
- Rarely, a contact file needs to be re-generated in the vCard Generator.
How does the business card scanner work?
Open Connections and tap Scan card. Every account gets 2 free scans to try it; Abutic+ scans unlimited. Take a photo of any business card or badge and Abutic reads the name, title, company, email and phone for you. Review the details, add where you met, and save. It checks for duplicates and can draft a follow-up email too. The photo is only used to read the card and is never stored.
NFC cards
What are NFC cards and how do they work?
NFC (Near Field Communication) cards are business cards with a small chip inside. Tap one against a phone and your profile, contact card or any link opens instantly, with no app required. It works on iPhone 7 and newer, and on Android phones with NFC turned on.
How do I use my NFC card?
- iPhone (7 and newer): hold the card near the top back of the phone. The profile opens automatically.
- Android: make sure NFC is on in settings, then tap the card to the middle of the back.
- No app is needed. The phone’s built-in reader does the work.
- Either side of the card works. Keep it within 1–2 inches of the phone.
What devices are compatible?
iPhone: iPhone 7 and newer, including all Pro and Max models. iPhone 6 and older can’t read NFC.
Android: most phones from 2017 onward, including Samsung, Google Pixel and OnePlus. Check that NFC is enabled.
The person you’re meeting doesn’t need the same kind of phone as you.
What’s the difference between Steel and Copper cards?
Stainless steel: sleek, modern silver finish. Timeless and durable. Front-only or front-and-back engraving.
Copper / brass: warm, gold-tone engraving on a matte black finish. A bold, premium statement.
Both work identically and use the same NFC chip. The choice is purely about the look.
Can I change the link on my NFC card later?
Yes. Your card points to your Abutic profile, so when you update your profile, links or details, the card shows the new version instantly. No need to reorder. Just log in to your account and edit.
Does my card work with multiple phones?
Absolutely. Anyone with an NFC-enabled phone can tap your card. There’s no pairing or setup, so it’s perfect for events, meetings and quick introductions.
How do I care for my NFC card?
The cards are stainless steel or brass, built to resist scratches, water and daily wear. To keep them looking their best:
- Don’t bend them or apply excessive force.
- Keep them away from strong magnets.
- Clean with a soft, damp cloth.
- Store them in a card holder or wallet.
Light scratches won’t affect the chip, which is embedded inside the card.
What if my NFC card stops working?
All Abutic NFC cards come with a lifetime warranty. If a card stops working because of a manufacturing defect, we’ll replace it free. Email [email protected] with your order number and a short description. Lost or damaged cards are replaced free too, for life: same design, same link (one free replacement per card each year).
Orders & shipping
How long does shipping take?
Standard: 7–10 business days after your mockup is approved.
Expedited: 4–5 business days after approval (add $5 at checkout or upgrade later).
- Order placed → confirmation email
- Within 24 hours → design mockup sent for approval
- After approval → production (1–2 business days)
- Shipped via USPS, UPS or FedEx
Standard shipping is free in the US. Canada and other countries pay a flat fee (currently $19 USD) at checkout; duties or import taxes may apply.
How do mockups and revisions work?
After checkout we email you a design mockup. Approve it from your order page, or request changes with comments. Revisions are free, and nothing goes into production until you approve.
Where can I track my order?
- You’ll get a confirmation email, then a tracking link once it ships.
- Open My orders anytime to see status and fulfillment updates.
- Need help? Email [email protected].
How do I edit or replace my card design?
- Go to My orders and open the order.
- Review the design preview and engraving details.
- If edits are still allowed, upload a corrected image or update the text.
- Need changes after production has started? Email [email protected].
What customization options do I have?
Engraving: front only, or front and back (+$5).
You can include: your name, title and company, a logo or artwork, contact details, a QR code, social handles, and custom text or a tagline.
Upload artwork at checkout (JPG, PNG or PDF). Our designers create a mockup for your approval before production.
Do you offer bulk orders for teams?
Yes. Volume pricing applies automatically from 5 cards: $25 per card for steel and $30 for copper. See Abutic for Teams. For 250+ cards or custom setups, contact us or message us on WhatsApp.
Can I order different designs in one order?
Each order uses one design for all its cards. For several designs, place separate orders, or contact us for team orders where every person gets their own card.
Do you ship internationally?
Yes. Shipping is free in the United States. We ship to Canada and many other countries for a flat fee (currently $19 USD) shown at checkout. If your country isn’t listed, email [email protected].
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay and Google Pay, through secure Stripe checkout. You’ll get a confirmation email right after payment.
QR codes
How do QR codes on Abutic work?
- Every profile and vCard gets a QR code automatically.
- Free plans get a static QR code that opens your profile.
- Abutic+ unlocks dynamic QR codes: point them at a custom URL, an auto-download contact or a specific link, and change it anytime.
- Not sure which you need? Start at the QR Hub.
- Change a dynamic code’s destination anytime in QR settings.
Why isn’t my QR code updating?
- Dynamic QR changes apply instantly for Abutic+ members.
- Static QR codes need a new image from the QR Code Generator.
- A QR code engraved on a card never changes physically. Only the destination of a dynamic code updates.
- Dynamic redirect not working? Check QR settings or compare options in the QR Hub.
Account & billing
How do I upgrade or manage my subscription?
- Open Settings.
- See your plan, renewal date and billing history.
- Use Manage billing to change plans, update payment methods or download invoices.
- Cancel anytime. Features stay active until the end of your billing period.
I didn’t receive my verification email. What should I do?
- Check your Spam and Promotions folders.
- Add [email protected] to your safe senders.
- Request a new email from the login page.
- Still nothing? Contact us or email [email protected].
What’s your return policy?
We offer a 30-day money-back guarantee if you’re not satisfied, plus a 90-day connection guarantee: if your card hasn’t brought you a single new connection within 90 days of delivery, we refund it. Orders that haven’t entered production can be cancelled for a full refund. Because cards are custom engraved, once production begins we can’t refund, but we’ll work with you until you’re happy with the result. Defective cards are replaced free under our lifetime warranty. See the full return policy.
How do I delete my account and data?
- Go to Settings.
- Under Danger zone, choose Delete my account.
- Confirm. Your profile, vCards and analytics are permanently removed.
- Changed your mind? Email [email protected] within 5 days.
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