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SMS terms & consent

Abutic SMS Terms & Consent

How Abutic customer-care text messages are initiated, consented to, and managed.

Public documentation of the production consent mechanism. This page is not a signup form and does not collect phone numbers.

Customers initiate contact by voluntarily calling Abutic. If someone answers, the call proceeds as a normal voice call.

Abutic does not purchase phone lists, send cold SMS, or initiate unsolicited SMS conversations. The missed-call customer-care SMS is sent only after the caller presses 1 following the voice disclosure. An inbound text from a number that has not completed that Press 1 step does not start a customer-care conversation.

Calling Abutic alone does not constitute SMS consent. Consent to SMS is not a condition of purchasing or using Abutic’s services.

SMS consent is obtained only through an affirmative keypad action after a missed call. The production sequence is:

Step 1

Customer calls Abutic

The customer initiates the telephone interaction by calling Abutic’s business telephone number.

Step 2

Abutic does not answer

If Abutic answers, the call proceeds normally and no missed-call customer-care SMS is sent.

Step 3

Voice disclosure

If the call is unanswered while the caller remains connected, Abutic plays the exact voice disclosure in the next section.

Step 4

Customer chooses whether to consent

The caller may press 1 to consent to receive a text message regarding that inquiry.

Step 5

Customer-care SMS is sent only after Press 1

If the caller presses 1, the consent event is recorded and the missed-call customer-care SMS may be sent.

Step 6

No Press 1 means no customer-care SMS

If the caller hangs up, does not press 1, times out, or presses another key, no missed-call customer-care SMS is sent.

Calling Abutic alone does not constitute SMS consent.

Exact automated voice disclosure presented before SMS consent is recorded.

“Sorry, we can't take your call right now. To receive text messages from Abutic regarding your recent inquiry, press 1. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.”

After the caller presses 1, Abutic records the consent event associated with that telephone interaction and sends a customer-care message concerning the caller’s specific inquiry.

The conversation may continue by SMS so Abutic can obtain information about the request. No missed-call customer-care SMS is sent before the caller presses 1.

After Press 1, Abutic may send a message such as:

Hi, this is Abutic. Sorry we missed your call. How can we help? Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Abutic is the sender of the customer-care message and the business whose customer inquiry is being handled.

Abutic’s missed-call messaging program is intended for customer-care communication related to an inbound customer inquiry. It is not intended for advertising, promotional campaigns, purchased contact lists, or unsolicited cold SMS.

Message frequency varies based on the customer’s specific inquiry and the resulting customer-care conversation.

Message and data rates may apply.

Recipients may reply STOP to opt out of further messages.

Recipients may reply HELP for assistance with the messaging program. HELP is a program-level support response. It does not initiate a customer-care conversation, does not constitute SMS opt-in, and does not replace Press 1 after the voice disclosure.

For assistance with an order, account, or other service request, contact Abutic at abutic.com/contact.php or [email protected].

Abutic records the consent event associated with the telephone interaction, including the consent action and a timestamp and interaction identifier where applicable.

Those records are used to operate the missed-call program, honor opt-out, and show that the missed-call customer-care SMS is sent only after Press 1. This page does not publish individual call records.

Mobile phone numbers and SMS opt-in information are not shared with third parties or affiliates for their own marketing or promotional purposes.

How Abutic handles information more broadly is described in the Privacy Policy linked below.