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Legal

Returns & Refunds

At Abutic, we take pride in crafting high-quality, custom-engraved NFC cards. If you are not completely satisfied with your purchase, we’re here to help.

Physical products

  • Returns must be initiated within 30 days of delivery.
  • Product must be unused and in original condition (excluding personalized engraving issues).
  • Custom cards may be returned for a refund or replacement if you are dissatisfied for any reason. We stand behind our product quality.

Email [email protected] with your order number and a brief description of the issue. No photo evidence is required. We’ll respond within 24 hours with next steps.

Approved refunds will be issued to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

Your card should bring you new connections. If it hasn’t brought you a single one within 90 days of delivery, we’ll refund the card in full.

  • “A new connection” means someone you met tapped or scanned your card and opened your page, or saved or exchanged contact details with you.
  • To claim, email [email protected] with your order number within 90 days of delivery. We check the activity on your Abutic profile; if your card points to your own link instead, a short note on how you used it is enough.
  • The refund covers the card price. Shipping and expedited fees are not refunded. One claim per customer.

If you received a defective or incorrect item, we’ll replace it at no additional cost.

Lost or damaged cards are replaced free, for life. Email [email protected] with your order number and we’ll re-engrave the same design. Your link stays the same, and US shipping is free. Fair use: one free replacement per card each year.